Why work for us? Simple, we’re a great company and we really love what we do.

If you are passionate, innovative and like to make things happen, then this is the place for you. We aim to create a world where every unit of resource is used intelligently and sustainably to benefit customers, end users and future generations. To keep us at the cutting edge in the energy management market we are always on the lookout for talented, enthusiastic people who love to be part of a fast paced team. If you love change and strive to always make things bigger and better then come join us.

Our Wallington office in Surrey is full of great people. There are opportunities to get involved in projects and plenty of opportunity for growth across all departments. If you think you have what it takes to join the Monarch Partnership please check out our current vacancies below.

 

Contract: Permanent
Location: Wallington, Surrey
Hours: Full time (8am-5pm, 40hrs per week)
Salary: Fixed term contract

We are a long-established energy and utility consultancy providing services for commercial companies, housing providers, charities and local authorities. We employ the latest technology and bespoke software analysis systems to enable us to provide a top-class service to our clients. We are embarking on the next step of our infrastructure strategy and are looking to recruit a Salesforce Consultant to join our dynamic IT team. This is an exciting opportunity to act as a standalone expert on Salesforce and manage a Salesforce implementation project for the business, moving over from a legacy CRM. You will be directly involved in designing and delivering this project.
The key purpose of this role is to ensure the potential of the Salesforce platform is maximised across the business.

Main duties and responsibilities:
• To consolidate existing in-use CRM data and processes into Salesforce.
• To train and manage Salesforce users across multiple organisations. This will include assisting with creating training materials.
• Liaising with key stakeholders to understand their immediate and future needs, managing expectations, gathering requirements, and translating these into solutions
• Supporting end-users with issues, problems and queries
• Provide daily administration of the Salesforce database including but not limited to managing multiple user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations and workflows.
• To provide regular feedback to senior management as to how further business process efficiencies can be achieved using Salesforce.

Person Specification:
• Certified Salesforce professional
• Excellent communication and understanding skills.
• Ability to work as an individual and as a team.
• Excellent knowledge of Salesforce best practice
• Ability to explain technical issues clearly to stakeholders at all levels
• Strong experience with requirements gathering, solution design and customer engagement

Vacancy:Data Analyst[Apprenticeship]
Location: Redditch

THE ROLE

The Data Analyst will operate from within our Carbon Solutions team playing a key role in the gathering, collation and analysis of energy usage data for Carbon Compliance legislative schemes.
The Data Analyst will be responsible for the day to day management of a portfolio of clients; requesting, collating and formatting energy usage data and associated carbon emission conversion factors. The requesting of data and information will involve contacting suppliers, clients and internal contacts both via email and over the phone as well as retrieving data from internal management systems.

A Data Analyst within the carbon team must develop a high-level working knowledge of the compliance schemes they are working on and confidently communicate the data requirements to clients and suppliers. It is a requirement of this role to be extremely organised and manage time efficiently in order to assist in the delivery of compliance management.
During busy periods the Data Analyst may also be required to support the team with adhoc work including administrative tasks and projects.
The candidate needs to be prepared to grow and develop with this role as the team transitions to achieve its ambitious growth targets.

KEY RESPONSIBILITIES

• Achievement of objectives and KPIs as agreed with line management
• Supporting senior team members in delivering project work
• Query management and resolution from Clients and Suppliers
• Retrieval and collation of data from multiple sources – including suppliers and clients
• Analysis of energy data and application of carbon factors to convert to emissions
• Interpreting under guidance compliance regulations
• Contacting clients to request information
• Use excel tools to collect and calculate data
• Proactively develop your own career; seeking guidance when and where appropriate
• Contribute to team discussions and communicate relevant information to all team members
• Support internal business functions through providing data/information to consultant
• Be well organised and help maintain project delivery schedules
• Attend client/site visits with Consultant when required

QUALIFICATIONS/TRAINING

Essential

  •  Qualified to NVQ Level 3 or HNC, or minimum two years’ experience in similar role

Desirable

  •  Data Analysis/Monitoring experience
  •  VBA / Database experience

PERSONAL QUALITIES, APTITUDES AND SKILLS

  • Pragmatic, self-starter who is able to use their initiative
  • Ability to coordinate with multiple internal stakeholders, manage expectations, use initiative and being proactive
  • Effective time management, be able to manage own workload, proactive in managing projects
  • An effective and confident communicator with excellent verbal and writing skills
  • Good interpersonal skills, confident in articulating their own perspective and sharing opinion
  • Organised, professional, enthusiastic with an attention to detail
  • A proactive learner, able to pick up new skills and concepts and develop your own career; seeking guidance when and where appropriate
  • Calm under pressure and knows when to ask for help
  • A positive team player willing to get involved

COMPETENCIES

  • Microsoft Office – Excel (intermediate), Word, Outlook and PowerPoint

ADDITIONAL INFORMATION

  • Proof of eligibility to work within the UK
  • References to cover last 5 years’ employment

HOURLY RATES CURRENTLY:

18-20 yr old = £6.45
21-22 yr old = £8.20

**As of April 2021 this will increase to:
18-20 yr old = £6.56
21-22 yr old = £8.36

Salary for Data Analyst is £20,000 – £21,500.

MUST STRESS – Based in Redditch – we have applicants from all over the globe!

Apprentice minimum wage to rise again in April 2021

37.5 hours basic duties 7.5 course content.

HOW TO APPLY

To apply for this role, please send a copy of your CV to recruitment@eic.co.uk

Your personal information will be used during the recruitment and selection process to make an informed assessment of whether you meet the role criteria to be offered a contract of employment. To find out more about why and how we use personal information, visit our Privacy Policy.  All calls made to and from EIC are recorded for training and audit purposes.

The Monarch Partnership is an intelligent utilities consultancy, helping business customers save money on their gas and electricity bills by finding them the best deals or helping them to be more energy efficient.
The Monarch Partnership is looking for a Quantitative Energy Analyst to join our Trading and Risk Management team. This is an excellent opportunity for a motivated individual to join a growing organisation with the opportunity to further develop their career alongside an experienced manager.


The role will deal with market research and reporting, focusing on energy marketing modelling and forecasting.
Reporting into the Head of Trading and Risk Management and working closely with a team of Energy Analysts, the successful candidate should be a team player who is able to work to deadlines, prioritise workloads and work within a small team effectively.


Key responsibilities include:
• Developing and improving on existing energy market models
• Supporting trading decisions with quantitative recommendations
• Carrying out quantitative market analysis, outlooks and forecasts
• Developing quantitative risk management tools and models
• Supporting the pricing team with fixed and flexible pricing tenders
Required skills:
• BSc or MSc in a numerical subject such as maths, engineering, economics, finance or business
• Team player
• High level of accuracy and attention for detail
• Entrepreneurial spirit, a self-starter who is motivated and proactive
• Open, friendly person who is keen to develop and has an enthusiastic approach
• Good organisational skills and prioritisation
• Act with honesty, integrity and due skill, care and diligence in carrying out all responsibilities
• Experience in a quantitative/financial/modelling role is desirable but not essential
• Experience of trading or energy procurement is desirable but not essential

Contract: Permanent
Location: Wallington, Surrey
Hours: Full time (8am-5pm)

We are a long established energy and utility consultancy providing services for commercial companies, housing providers, charities and local authorities. We employ the latest technology and bespoke software analysis systems to enable us to provide a top-class service to our clients. We are embarking on the next step of our sales strategy and are looking to recruit a Head of Internal Sales to oversee and support our sales team.

The key purpose of this role is to ensure the monitoring of sales metrics and the pro-active management of the entire sales administration process. They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals. Ultimately, the Head of Internal Sales should be able to build a high-performance sales team to ensure lead generation and customer satisfaction.

  Key Objectives & Responsibilities:

  • Manage, motivate and develop the sales representatives team
  • Develop targets for the internal sales team and ensure its implementation
  • Track sales targets for team
  • Suggest and implement improvements in the sales administration process
  • Training and continuous improvement of sales team
  • Perform lead generation and evaluation
  • Report on sales metrics and suggest improvements
  • Prepare monthly, quarterly and annual sales forecasts
  • Periodically provide reports on the internal sales activities of the company
  • Use customer feedback to generate ideas about new features or products
  • Research and discover methods to increase customer engagement
  • Ensure sales, finance and legal policies and procedures are met
  • Build an open-communication environment for your team
  • Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
  • Promote the company’s products and brand
  • Participate in developing marketing strategy
  • Pitching company’s products/services to prospective clients/customers
  • Develop and maintain solid relationships with clients
  • Meet sales target and goals
  Experience & Skills: · 3+ years’ experience in a similar role and industry · Experience of managing a sales team · Ability to multi-task and stay effective · Ability to work efficiently as part of a senior management team · Ability to work with little or no supervision · Excellent presentation skills · Self-motivated and enthusiastic · Must be an excellent communicator – written & verbal · Must possess good organisational leadership skills · Must possess people skills, and have the ability to be creative · Experience working with Salesforce or similar CRM

Location: Wallington, Surrey
Hours: Full time, permanent
Salary: £25,000


We are looking for a Content Writer to join our small team of marketing professionals to write and publish articles, blogs, web pages and social posts for our group of company brands within the energy industry.
Content Writer responsibilities include producing marketing copy to advertise our products, writing blogs and reports about energy related topics, and promoting our content on social media. 

To be successful in this role, you should have experience with digital publishing and generating web traffic and social engagement for new business.

Ultimately, you will help us reach our target audience by delivering both useful and appealing on and offline information about our company and products.

Responsibilities and duties:

  • Research energy industry-related topics to feed the content schedule and overall Group plan
  • Prepare well-structured drafts
  • Create marketing copy to advertise our group of companies and products
  • Interview internal colleagues and industry professionals to incorporate their views
  • Edit and proof-read written pieces before publication
  • Conduct keyword research and use SEO tools to optimise content
  • Co-lead the weekly team content meeting – reviewing content performance, identify customers’ issues, trending industry news and recommend new topics
  • Coordinate with marketing and design teams to illustrate articles to improve readership and engagement
  • Measure web traffic to content (e.g. conversion and bounce rates)

Experience & Skills:

· Proven work experience as a Content Writer, Copywriter or similar role
· Portfolio of published articles
· Hands-on experience with Content Management Systems (e.g. 
  WordPress)
· Excellent writing and editing skills in English
· An ability to fact-check long-form content pieces
· Familiarity with SEO
· BSc in Marketing, English, Journalism or relevant field
· Ability to create visual content: graphic and video graphic
· Understanding of all analytical tools involved in social media posting

Personal qualities, aptitudes and skills:

· Proven ability in adhering to deadlines through strong time management
  skills
· Comfortable communicating with all levels within the business to
  present ideas or challenge existing project criteria
· Great passion for people, stories and communities
· Good sense of humour, positive and hardworking.
· Understanding of all analytical tools involved in social media posting

Location: Wallington, Surrey
Hours: Full time
Salary: Competitive

The successful candidate will be the face of the business, responsible for managing a portfolio of new and existing client accounts. You will support and oversee end to end delivery for the contract, setting up and arranging overall strategy, reducing energy usage against pre-set targets and identifying opportunities to upsell. You will be expected to keep up to date with energy industry legislation and market data and attend client meetings.

Key responsibilities:

  • Maintain and develop new and existing client relationships, optimising quality of service and customer satisfaction
  • Creation of energy tenders and management of the overall process
  • Manage product/service mix, pricing and margins according to agreed commercial targets
  • Monitor and receive information on market activities and provide relevant reports and information to clients
  • Communicate and negotiate with suppliers to ensure sustainable relationships through positive tender responses
  • Business development including contract renewals, selling of additional services, bringing in new sales leads, responding to and following up on sales enquiries

Key Skills and Competences:
Essential:

  • Experience in client account management
  • Knowledge of the energy supply market with specific experience of leading the delivery of utilities services
  • Strong stakeholder management skills with the ability to engage effectively with stakeholders at all levels
  • Excellent communication skills, both verbal and written
  • Strong sales and negotiation skills to upsell and introduce new services and packages to existing clients
  • Commercially astute
  • Able to resolve queries and disputes with clients and suppliers
  • Experienced leader with the ability to delegate and manage across systems and departments
  • Excellent presentation and interpersonal skills with good attention to detail

Desirable:

  • Knowledge of Salesforce
  • Full UK driving licence
  • Previous experience working with energy suppliers
  • Experience of working with multi-site accounts or in the public-sector space

To apply send your CV to jobs@monarchpartnership.co.uk

Location: Wallington, Surrey
Hours: Full time, 8am-5pm
Salary: £25,000 per annum

The account Managers is the first point of contact for both the client and residents.
This is an office-based position however the Account Manager may meet the client along with the sales advisor before the site goes live to build a strong relationship.

Key responsibilities:

  • Responsible for processing bills as per our contractual arrangement with the client.
  • Setting up new sites with the Sales team, issuing D/D mandates, Welcome Packs and USA letters.
  • First point of contact the client and Residents.
  • First point of contact for complaints, the process here is to prevent any complaints being escalated to the Director of Operations
  • Managing residential debts across our utility schemes and negotiating repayment plans.
  • Processing and reconciliation of invoices and bank statements
  • Ensure the return of funds and month end reports is managed in a compliant fashion.
  • This is not an exhausted list of your duties and a full job description will be in your contract of employment

Key Skills and Competences:
Essential:

  • Experience in client account management
  • Knowledge of the energy supply market with specific experience of leading the delivery of utilities services
  • Strong stakeholder management skills with the ability to engage effectively with stakeholders at all levels
  • Excellent communication skills, both verbal and written
  • Strong sales and negotiation skills to upsell and introduce new services and packages to existing clients
  • Commercially astute
  • Able to resolve queries and disputes with clients and suppliers
  • Experienced leader with the ability to delegate and manage across systems and departments
  • Excellent presentation and interpersonal skills with good attention to detail

Desirable:

  • Knowledge of Salesforce
  • Full UK driving licence
  • Previous experience working with energy suppliers
  • Experience of working with multi-site accounts or in the public-sector space

To apply send your CV to jobs@monarchpartnership.co.uk

Location: Redditch

OVERVIEW

This role supports the IT operations, reporting into the Head of IT Operations. This is an excellent opportunity for a motivated individual to join a growing organisation with the opportunity to further develop their career alongside an experienced manager.

THE ROLE

Reporting to the Head of IT Operations, you will provide frontline support for users across a range of different technologies and hardware primarily relating to EIC external clients but also providing internal helpdesk assistance when schedule allows. You will also be involved in supporting clients within our remote services centre, ensuring client systems are monitored, any issues reported and tracked and a resolution is provided where possible at first response.

KEY RESPONSIBILITIES

  • Provide frontline support for users across a range of different technologies and hardware
  • Taking inbound calls and tickets from users with technical issues with a view to resolve at first contact.
  • Supporting end users to ensure their equipment is in good working order
  • Support for PC applications and electrical equipment.
  • Providing assistance in technical projects such as rollouts, implementation of new systems and upgrades.
  • Delivery of training where required to external customers around product functionality.
  • Systems Monitoring – Using various tools to monitor the performance and capacity of systems.
  • Escalation of incidents to management or 3rd party vendors for assistance when required.
  • Track and document all resolution steps within the ITSM tool to ensure knowledge transfer and record system health.
  • Provide remote support to on-site engineers and end users/customers during installation

THE PERSON

Essential

  • 18 months’ experience in a similar role BMS/IT Support/Customer Support)

Desirable

  • Customer training experience
  • Project delivery
  • MCSA or greater
  • ITIL Foundation
  • Experience of working in a network control centre or similar
  • Understanding of building management systems
  • Experience within the energy industry
  • Niagara experience
  • Understanding of BACnet Communication Protocol

COMPETENCIES – OFFICE PROJECT / DEPARTMENT SPECIFIC / TECHNICAL (IF REQUIRED)

A basic understanding of Ethernet networks

  • Configuring network addresses & subnet masks etc.
  • Understand ports and firewalls.
  • Knowledge of physical wiring configuration, Network Switches/Hubs etc.
  • Network cable wiring configuration and terminations.

Software experience

  • Understanding of Boolean logic
  • MS office to a good level
  • Any BMS programming history
  • Understanding of building control philosophy
  • Sensor scaling experience
  • Energy analysis/profiling experience
  • Understand key energy data terms, e.g. HHD, Base-load, DD correction, CU Sum, etc.
  • Communication protocols knowledge, particularly Modbus RTU, Modbus IP, M-bus,

Electrical experience

  • Understanding of basic electrical systems 240v & 24v AC/DC
  • A Basic understanding of control circuits including relay/contactor control.
  • Knowledge of common sensor signals. i.e. 4-20mA, 0-10V, Thermistor.
  • Knowledge of communication protocol wiring, IP network, RS232, RS484 etc.

Metering experience

  • Understanding of Electrical metering
  • Metering communication protocols e.g. Pulse, M-bus, Modbus etc.
  • Ct metering vs direct connect, CT Size etc.
  • Meter addressing/Setup
  • MID metering and the implications.
  • Gas metering and requirements.
  • Water Metering
  • Meter Loggers.

General knowledge/Experience

  • Knowledge of buildings HVAC equipment
  • Knowledge of Split and Multi AC systems
  • Knowledge of building Lighting controls.
  • Customer facing training experience.

PERSONAL QUALITIES, APTITUDES AND SKILLS

  • Customer Focused
  • Flexible and willing to learn new technologies
  • Organizational & team working
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Self-motivated
  • Able to work overtime/call-out as required for the needs of the business
  • A small amount of travelling may be required.
  • Able to identify key resources without assistance
  • Interpersonal skills
  • Excellent problem solving and troubleshooting skills
  • Experience with Disaster Recovery plans and related technologies
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
  • Strong ability to diagnose server or network alerts, events or issues

ADDITIONAL INFORMATION

  • EIC is an equal opportunities employer. All applicants will be required to provide proof of eligibility to work in the UK.
  • References to cover last 5 years’ employment.
  • Salary up to £30,000.

HOW TO APPLY

To apply for this role, please send a copy of your CV to recruitment@eic.co.uk

 

Your personal information will be used during the recruitment and selection process to make an informed assessment of whether you meet the role criteria to be offered a contract of employment. To find out more about why and how we use personal information, visit our Privacy Policy.  All calls made to and from EIC are recorded for training and audit purposes.

Location: Redditch

THE ROLE

The Fixed Account Manager will provide high-quality analysis of contract renewal options and within day query resolution for an allocated portfolio of Procurement Accounts. The Fixed Account Manager will work collaboratively with the wider team for the allocated accounts; tendering and negotiating client energy supply contracts, liaising directly with the client on the day of completing their renewals, identifying appropriate products and services and providing the latest market information.

KEY RESPONSIBILITIES

  • Provide market advice, indicative reports and price trackers to clients in conjunction with contract renewals
  • Advise clients on all aspects of energy contracts, and consumption whilst maintaining high standards of quality.
  • Take ownership of discussions with the client on our recommended contract options to answer any questions the client may have.
  • Tender & negotiate client supply contracts
  • Provide resolution to straightforward queries
  • To manage the tendering for any contracts required by clients that do not fit into standard fixed/flex, gas or electricity tendering – this may include support of other teams within the business who complete the procurement of alternative fuels (e.g. oil, LPG) or assisting clients with overseas contracts where possible.
  • Check renewal analysis reports put together by colleagues before they are sent to clients
  • To maintain a good working knowledge of the most recent Gas/Electricity/Oil/Coal and Carbon market movements creating a commercial relationship that clients consider a partnership
  • To manage the OJEU processing for tendering as required by clients
  • To maintain, develop and strengthen professional relationships with suppliers. Understand supplier constraints, timescales and processes to improve service and manage client expectations
  • Attend client meetings
  • Maintain records, databases and files and adhere to ISO 9001 quality processes and procedures
  • Identify any inefficiencies within the current processes and systems and suggest ideas for improvements
  • To record and report supplier feedback to the line manager to assist supplier analysis and improve supplier review process.
  • To identify opportunities for additional group products and services to their existing client base.
  • Maintain, build and strengthen professional relationships with colleagues, suppliers and clients
  • Provide relevant and timely Management Information to your manager as requested
  • Communicate any relevant news or information to colleagues
  • Ensure that your Team Manager is kept up to date at all times, referring issues and potential risks to client relationships

THE PERSON

  • A good commercial awareness
  • An effective communicator, both verbally and in writing
  • Professional and enthusiastic approach, well presented and business like
  • A team player demonstrating good working relationships with their colleagues and peer group
  • A creative approach to problem solving and a good eye for detail
  • Excellent organisation skills with the ability to prioritise workloads
  • Strong negotiating and persuading skills
  • Confidence in using IT systems, in particular Microsoft Excel and Word
  • Full clean drivers licence

QUALIFICATIONS

Essential

  • Minimum GCSE grade C or equivalent  in Maths and English

Desirable

  • Degree Qualified

EXPERIENCE

Essential

  • Experience in building strong working relationships with contacts at all levels, including senior executives

PERSONAL QUALITIES, APTITUDES AND SKILLS

  • A good commercial awareness
  • An effective communicator, both verbally and in writing
  • Professional and enthusiastic approach, well presented and business like
  • A team player demonstrating good working relationships with their colleagues and peer group
  • A creative approach to problem solving and a good eye for detail
  • Excellent organisation skills with the ability to prioritise workloads
  • Strong negotiating and persuading skills
  • Confidence in using IT systems, in particular Microsoft Excel and Word

ADDITIONAL INFORMATION

  • Proof of eligibility to work within the UK
  • References to cover last 5 years’ employment

HOW TO APPLY

To apply for this role, please send a copy of your CV to recruitment@eic.co.uk

 

Your personal information will be used during the recruitment and selection process to make an informed assessment of whether you meet the role criteria to be offered a contract of employment. To find out more about why and how we use personal information, visit our Privacy Policy.  All calls made to and from EIC are recorded for training and audit purposes.

Location: Redditch

THE ROLE

The Flexible Account Manager will manage all aspects of the customers’ requirements for their flexible supply agreements. The Flexible Account Manager will work collaboratively with the associated Business Development Manager and the Trading and MI Team for their allocated accounts. The postholder will be required to negotiate customer energy supply contracts, liaising directly with the customer for contract renewal, identifying appropriate products and services and providing the latest market information. They will also be required to manage query resolution on behalf of the customer.

KEY RESPONSIBILITIES

  • Tendering, analysis and negotiation of flexible supply contracts for customers in a timely manner
  • Advise customers on all aspects of energy contracts and consumption whilst maintaining high standards of quality
  • Take ownership of discussions with the customer on our recommended contract options to answer any questions the customer may have
  • Liaise with their customer and coordinate their supply and contractual renewal with EIC
  • To identify opportunities for additional EIC products and services to their existing customer base and pass to the Business Development Team
  • Resolution of customer queries
  • To manage the tendering for any contracts required by customers that do not fit into standard fixed/flex, gas or electricity tendering – this may include support of other teams within the business who complete the procurement of alternative fuels (e.g. oil, LPG) or assisting customers with overseas contracts where possible
  • Check renewal analysis reports put together by colleagues before they are sent to customers
  • Assist with the production and explanation of energy budgets for customers
  • To maintain a good working knowledge of the most recent Gas/Electricity/Oil/Coal and Carbon market movements creating a commercial relationship that customers consider a partnership
  • To manage the OJEU process for tendering as required by customers
  • To maintain, develop and strengthen professional relationships with suppliers. Understand supplier constraints, timescales and processes to improve service and manage customer expectations
  • Attend customer meetings
  • Maintain records, databases and files and adhere to ISO 9001 quality processes and procedures
  • Identify any inefficiencies within the current processes and systems and suggest ideas for improvements
  • To record and report supplier feedback to the line manager to assist supplier analysis and improve supplier review process
  • Maintain, build and strengthen professional relationships with colleagues, suppliers and customers
  • Provide relevant and timely Management Information to your manager as requested
  • Communicate any relevant news or information to colleagues

QUALIFICATIONS/TRAINING

Essential

  • Minimum GCSE grade C or equivalent  in Maths and English

Desirable

  • Degree-qualified

EXPERIENCE

Essential

  • Minimum of 12 months working with fixed or flexible energy contracts
  • Experience in building strong working relationships with contacts at all levels, including senior executives
  • Comfortable having commercial conversations with customers
  • Commercially minded with the ability to focus on high quality and business profit
  • Enthusiastic and well driven, able to achieve deadlines

Desirable

  • Previous experience in an account management role working with industrial and commercial customers
  • An eye for detail and a desire to achieve high standards of work
  • Thrives on working as part of a team
  • Keen to work on business development with continuous improvement as a focus

PERSONAL QUALITIES, APTITUDES AND SKILLS

  • A good commercial awareness
  • An effective communicator, both verbally and in writing
  • Professional and enthusiastic approach, well presented and business like
  • A team player demonstrating good working relationships with their colleagues and peer group
  • A creative approach to problem solving and a good eye for detail
  • Excellent organisation skills with the ability to prioritise workloads
  • Strong negotiating and persuading skills
  • Confidence in using IT systems, in particular Microsoft Excel and Word
  • Full clean driving licence

ADDITIONAL INFORMATION

  • Proof of eligibility to work within the UK
  • References to cover last 5 years’ employment
  • Sufficiently mobile and flexible to travel a number of days per month with some occasional overnight stays within the UK
  • International travel may be required

HOW TO APPLY

To apply for this role, please send a copy of your CV to recruitment@eic.co.uk

 

Your personal information will be used during the recruitment and selection process to make an informed assessment of whether you meet the role criteria to be offered a contract of employment. To find out more about why and how we use personal information, visit our Privacy Policy.  All calls made to and from EIC are recorded for training and audit purposes.

Location: Redditch 

Your normal working hours will be between 9am and 5pm, Monday to Friday.

THE ROLE

The IT Infrastructure Analyst will be responsible for implementing new technologies, delivering infrastructure & network changes, troubleshooting escalated issues and providing tier 3 support to ensure that the core infrastructure and customer facing systems operate 24/7 without unplanned interruption.

Working collaboratively alongside the infrastructure team and the wider IT department to deliver continuous improvements, monitoring of the infrastructure and major incident support across the wider group.

KEY RESPONSIBILITIES

  • Plan and implement new key systems across the group, including hardware/cloud implementations, major fixes and software upgrades.
  • Post-implementation support for projects that have been rolled out to the group.
  • Continuously monitor all internal and external IT systems across the group in an attempt to achieve maximum uptime.
  • Work closely when needed with the other departments across the group.
  • Responsible for the core network, telephony & server infrastructure.
  • Ensure that backup issues are dealt with promptly, deal with any failures and manage storage requirements.
  • Provide 3rd line support and mentoring to other IT analysts.
  • Continuous improvement – identify better processes & systems either by streamlining, efficiency gains, or investigation of new technology that could be beneficial to the group.
  • Root cause analysis post major incidents.
  • Provide part of the out of hours cover for major infrastructure incidents.

PERSON SPECIFICATION

  • Relevant Degree
  • Extensive knowledge and understanding of Microsoft Server (2012/2016) & Azure technology
  • Extensive knowledge of Physical and Virtual Server (HyperV) Infrastructure technology
  • Extensive knowledge of Networking technologies, switches and Routers
  • Extensive knowledge of storage technologies & SANs
  • Avaya IP Office (or similar telephony knowledge)
  • Exchange 2013 & Exchange Online
  • SQL – Infrastructure configuration
  • Scripting – Ideally with Powershell

EXPERIENCE

Essential

  • Operated in a similar senior role

Desirable

  • Office 365
  • Microsoft Certification
  • Docker configurations and management
  • Cassandra
  • Amazon Web Services (AWS)
  • AD & Exchange migration experience
  • Linux administration
  • Kemp LoadMaster

PERSONAL QUALITIES, APTITUDES AND SKILLS

  • Ability to work without supervision

ADDITIONAL COMMENTS – LOCATION/TRAVEL/INTERNATIONAL TRAVEL

  • Some travel will be required occasionally between different locations
  • Expected to provide some out of hours cover for major incidents – on rota

WHY WORK FOR EIC?

  • Are you looking to make a difference? We are on a mission to transform the energy market.
  • EIC is a fast-growing, innovative business, re-shaping the way businesses buy and manage their electricity, gas and water.
  • Building a fantastic reputation for outstanding service.
  • Fantastic progression opportunities due to our growing departments.
  • Excellent basic salary, plus bonus schemes!
  • Monday – Friday, 9am – 5pm, meaning a great work/life balance.
  • Excellent holiday allowance, which increases based on length of service.

ADDITIONAL INFORMATION

  • EIC is an equal opportunities employer.
  • Proof of eligibility to work within the UK
  • References to cover last 5 years’ employment

HOW TO APPLY

To apply for this role, please send a copy of your CV to recruitment@eic.co.uk

Your personal information will be used during the recruitment and selection process to make an informed assessment of whether you meet the role criteria to be offered a contract of employment. To find out more about why and how we use personal information, visit our Privacy Policy.  All calls made to and from EIC are recorded for training and audit purposes.

Location: Redditch 

£20,000 basic salary per annum plus substantial £additional payment per confirmed appointment booking
We are looking for a Market Development Executive to join our I&C Division, and will be based at our Redditch office.

Your normal working hours will be between 9am and 5pm, Monday to Friday.

THE ROLE

As a Market Development Executive, you will be responsible for using market data to research and prospect industrial and commercial (I&C) energy users. This will entail using a customer relationship management system to call and engage with prospective customers, discuss our proposition and schedule appointments for Business Development Managers.

Additionally, you will be responsible for the account handling of inbound sales enquiries from other divisions within our business, our digital platform, and our partner channels. This will involve appraising sales lead details and BDM diaries to effectively coordinate appointments.

KEY RESPONSIBILITIES

  • Market development
    – Qualify market data and new leads by calling prospective customers
    – Identify new business opportunities through promoting our Strategic Energy Solutions
  • Appointment setting
    – Accurately and maintain Business Development Manager diaries
    – Effectively schedule and record appointments on calendars and the CRM system
  • Account handling
    – Swiftly respond to all inbound leads and enquiries, communicating professionally, confidently and respectfully
    – Effectively resolve all inbound queries, with prompt referral to subject matter experts as required
  • Effective data management
    – Ensure accuracy of all data recorded on the CRM
    – Ensure that all new leads are added and activities are set for the relevant BDM
    – Accurately record information relating to all calls, providing clear notes for colleagues

ESSENTIAL SKILLS

  • Excellent telephone communication and interpersonal skills
  • Experience working with Microsoft Office
  • The aptitude to understand complex information and present to customers with clarity
  • The ability to recognise sales opportunities for our services

THE PERSON

  • Organised and methodical; you will be a logical thinker and problem solver
  • You will have a fine attention to detail
  • You will have excellent time management skills
  • You’ll work well as part of a team
  • Trustworthy and honest, you will respect confidential information and comply with all business responsibilities in relation to GDPR.

WHY WORK FOR EIC?

  • Are you looking to make a difference? We are on a mission to transform the utility services market.
  • EIC are a fast-growing, innovative business, re-shaping the way businesses buy and manage their electricity, gas and water.
  • Building a fantastic reputation for outstanding service.
  • Fantastic progression opportunities due to our growing departments.
  • Excellent basic salary, plus bonus schemes!
  • Monday – Friday, 9am – 5pm, meaning a great work/life balance.
  • Excellent holiday allowance, which increases based on length of service.

ADDITIONAL INFORMATION

  • EIC is an equal opportunities employer.
  • Proof of eligibility to work within the UK
  • References to cover last 5 years’ employment

HOW TO APPLY

To apply for this role, please send a copy of your CV to recruitment@eic.co.uk

Your personal information will be used during the recruitment and selection process to make an informed assessment of whether you meet the role criteria to be offered a contract of employment. To find out more about why and how we use personal information, visit our Privacy Policy.  All calls made to and from EIC are recorded for training and audit purposes.

Location: Bury St Edmunds

Salary: £60,000-£70,000

THE ROLE

The Modelling and Analytics Team support all areas of the business with price and fundamental modeling, reporting and analytics and ensuring the smooth running of the team’s databases. This role is to manage the team ensuring all work is kept to a high standard, work is accurate, processes are efficient and optimal, deadlines are met and that any analytical requirements from the company are met.

KEY RESPONSIBILITIES

Working in a fast paced and rapidly changing environment, your primary responsibility will be to ensure all relevant price and modelling data is correct and databases running smoothly.

  • Support the business by managing the team responsible for production of fundamental market models, databases and risk management analytics
  • Providing analytics to support the Market Intelligence and Trading Teams
  • Providing analytics to support the production of written reports to be produced for external mail out to clients, PR, Social Media and Trade Press.
  • Production of models such as: Long-term price forecast, Triad, Demand Side Response
  • Managing the development of any new and existing models or reports for the wider Corporate team
  • Responsible for ensuring all databases for both Market Intelligence and Trading Teams are working correctly
  • Overseeing trading analytics, reporting and compliance processes are completed and accurate and customers are set up correctly
  • Creating streamlined processes and efficiencies to help corporate teams achieving targets.
  • Assist in the production of presentations for conferences
  • Producing information on the team for board presentation

EXPERIENCE

Essential

  • Management and project management experience
  • Energy market experience
  • Understanding of risk management and trading
  • Good knowledge of energy fundamentals, price analysis and modelling
  • Good understanding of databases and systems
  • Some knowledge of SQL
  • Advanced excel
  • Ability to communicate effectively both verbally and in writing.

Desirable

  • Awareness of European Markets
  • Enthusiastic and well driven, able to achieve deadlines.
  • An eye for detail and a desire to achieve high standards of work.
  • Excellent support for customer service objectives.

PERSONAL QUALITIES, APTITUDES AND SKILLS

  • Reliable and trustworthy
  • Can take responsibility and ownership of work, producing work with minimal errors
  • Self-starter who is able to run with projects with minimal management.
  • To be proactive in achieving objectives and meeting deadlines
  • Has good problem solving skills
  • Work well individually and within a team
  • Be able to follow processes to ensure that the team and the company remains complaint to customer agreements
  • Dynamic and adaptable and able to respond quickly and efficiently

ADDITIONAL INFORMATION

  • Proof of eligibility to work within the UK
  • References to cover last 5 years’ employment

HOW TO APPLY

To apply for this role, please send a copy of your CV to recruitment@eic.co.uk

Your personal information will be used during the recruitment and selection process to make an informed assessment of whether you meet the role criteria to be offered a contract of employment. To find out more about why and how we use personal information, visit our Privacy Policy.  All calls made to and from EIC are recorded for training and audit purposes.

Location: Redditch

In an ever changing landscape, commercial energy users are looking to improve their sustainable energy credentials whilst reducing their energy & carbon footprint. You can help them achieve this!

We are looking for a Strategic Energy Consultant to join our Mid-Market Sales Team based at our Redditch office.

Your normal working hours will be between 9am and 5pm, Monday to Friday.

THE ROLE

As a Strategic Energy Consultant, you will be working in the Mid-Market function within the Corporate Sales Division of EIC. You will be responsible for working on and developing your own prospective pipeline of customers over the phone. You will develop a wide understanding of the EIC range of services in order to develop a consultant style approach and become a trusted advisor for your clients.

The key areas of service encompass: smart procurement, trusted compliance and intelligent buildings.

You will be responsible for prospecting clients to deliver on their energy strategy requirements. This will involve you engaging with prospective customers, discussing our proposition and the ability to schedule appointments for Account Managers/Business Development Managers.

KEY RESPONSIBILITIES

Prospecting/Outbound tele-sales

  • Qualify data and new leads by calling prospective customers
  • Identify new business opportunities through promoting our Strategic Energy Solutions
  • Gain an understanding of the business needs in order to generate sales
  • Deliver energy procurement leads to our Mid-Market Procurement Analysts
  • Overcome objections from prospective customers
  • Develop consultative relationships with clients to provide best levels of service and develop trusted relationships with your customer base
  • Achieve target conversion rates and as a result monthly revenues

Appointment setting

  • Effectively generate sales appointments for Account Managers/Business Development Managers

Effective data management

  • Ensure accuracy of all data recorded on the CRM
  • Ensure that all new leads are added and activities are set accurately
  • Accurately record information relating to all calls, providing clear notes for colleagues
  • Ensure all sales information is kept up to date for effective reporting
  • To adhere to the company’s compliance regulations. All sales are generated in line with our quality standards

THE PERSON

  • Organised and methodical; you will be a logical thinker and problem solver
  • You will have a fine attention to detail
  • You will have excellent time management skills
  • You’ll work well as part of a team
  • Trustworthy and honest, you will respect confidential information and comply with all business responsibilities in relation to GDPR.

EXPERIENCE

Essential

  • Excellent telephone communication and interpersonal skills
  • Experience working within an outbound tele-sales environment
  • The aptitude to understand complex information and present to customers with clarity
  • The ability to recognise sales opportunities for our services
  • Experience dealing with objections
  • Experience working in a targeted and results driven environment

Desirable Skills

  • Knowledge of the energy industry is an advantage
  • Experience in high value consultative selling environment

PERSONAL QUALITIES, APTITUDES AND SKILLS

  • To provide support to colleagues within the team and across the Company
  • To adhere to and support the Company’s Charters
  • To ensure that the provisions of the Employee Handbook are complied with
  • Confidence to communicate effectively with prospects and customers

ADDITIONAL INFORMATION

  • Proof of eligibility to work within the UK
  • References to cover last 5 years’ employment

WHY WORK FOR EIC?

  • Are you looking to make a difference? We are on a mission to transform the energy services market
  • EIC are a fast-growing, innovative business, re-shaping the way businesses buy and manage their energy requirements
  • Building a fantastic reputation for outstanding service
  • Opportunities to develop within the Sales Division
  • Competitive salary plus commission
  • Monday – Friday, 9am – 5pm, meaning a great work/life balance
  • Holiday allowance which increases based on length of service

SALARY

  • Up to £25,000 basic salary per annum (based on experience) plus up to 18% commission

HOW TO APPLY

To apply for this role, please send a copy of your CV to recruitment@eic.co.uk

 

Your personal information will be used during the recruitment and selection process to make an informed assessment of whether you meet the role criteria to be offered a contract of employment. To find out more about why and how we use personal information, visit our Privacy Policy.  All calls made to and from EIC are recorded for training and audit purposes.

Get in touch or send us your CV to register your interest in working with us. We would love to hear from you.
The Monarch Partnership, Monarch House, 7-9 Stafford Road, Wallington Surrey, SM6 9AN
020 8835 3535

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